Focus Course: Managing Challenging Behaviors: Learning Advanced

2 CEUs

Advanced skills for the most difficult of all our residents.

 Course Outline:

  • The first steps to take to problem-solve every challenging behavior
  • How your own behavior, posture and approach can make a situation worse, or can quickly calm an agitated person
  • Important priority-setting principles to guide your behavior
  • What to say to an agitated person to calm him or her
  • Steps to take after an incident to avoid another incident

About the Instructor

sharon-brothersSharon K. Brothers, MSW brings over 30 years’ experience in senior care services to her passion as the founder and CEO of the Institute for Professional Care Education. Sharon has an advanced degree in social work and leadership experience in multi-state Assisted Living corporations. She has been a developer, owner and operator of dementia care assisted living communities and has deep expertise as an educator for all levels of staff within the care profession.