Creating a 4-Star Dining Experience

2.25 CEUs

There is no single aspect of the operations in any community that receives more attention than the food service. Most people consider the entire dining experience when they evaluate the quality of their meal, and their overall satisfaction with the services the community has to offer.

Course Objectives:

  • How to hire the right person
  • How to create a desire to work for you and a sense of belonging after they become part of your team
  • How to use the performance evaluation process to motivate employees
  • What motivates employees

Course Approvals:

This course is offered by Missouri Assisted Living Association (MALA) and MALA is an approved Training Agency for the Missouri Board of Examiners of Nursing Home Administrators.

NAB: This program has been approved for Continuing Education for 2.25 total participant hours by NAB/NCERS – approval# 20191022-2.25-A48129-DL – expires 10-22-2019.

About the Instructor

benjamin-pearceBenjamin Pearce is the author of numerous books including Senior Living Communities: operations management and marketing for assisted living, congregate and continuing care retirement communities, the go-to handbook for effective senior residential facilities. His publications can be found in all the top senior housing trade journals. Benjamin oversees Bloom Senior Living operations as Chief Operating Officer and is an expert in the senior living industry and dementia related care. He has three decades of experience working with over 200 communities in 33 states. He is also an adjunct professor at Johns Hopkins University and New York University.