Keys to Managing Families/Responsible Parties of Your Residents

3.25 CEUs
$113.75
buy-now

Understanding the pressure, emotional stress and other influences on the behavior of the family members of clients in long term care is essential. This course provides an in-depth, hands-on tutorial of how to manage familial psycho dynamics.

This course covers:

  • Section 1 – Psychological Traumas
  • Section 2 – Why Might They Be Experiencing Trauma
  • Section 3 – Why Do They Act Like That
  • Section 4 – Empathy vs. Sympathy
  • Section 5 – Systems Theory and ABCs to Behavior Modification
  • Section 6 – Education and Assessment
  • Section 7 – A Complaint is a Gift
  • Section 8 – Let’s Apply All of Your Tools

 Course Objectives:

  • Identify common psychological traumas
  • Realize where the psychological traumas originate
  • Understand the motivation for some behaviors
  • Know the difference between sympathy and empathy
  • Respond to a family member/responsible party empathically
  • Apply systems theory and the Antecedent, Behavior, Consequence Model
  • Perform an assessment on the decision maker
  • Appreciate the purpose and importance of educating the decision maker
  • View a complaint as a gift and receive it as such

Course Approvals:

This course is offered by Missouri Assisted Living Association (MALA) and EasyCEU.com. MALA is an approved Training Agency for the Missouri Board of Examiners of Nursing Home Administrators.

NAB: This program has been approved for Continuing Education for 3.25 total participant hours by NAB/NCERS – approval# 20180713-3.25-A35523-DL – expires 07/13/2018, NAB approval# 20190713-3.25-A44326-DL – expires 07/13/2019.

About the Instructor

david-hahklotubbeDavid Hahklotubbe, MA. Master of Arts degree in Gerontology, Long Term Care Administration from San Francisco State University has been an administrator in many large facilities (80+ beds) with special units for those afflicted with dementia. David is the co-owner of Choctaw House, a 6-bed RCFE specializing in memory impairment, located in Napa, California. In addition, David is currently the host of a television show on elder care called "Successful Aging Today".